Help and troubleshooting

Update the app #

Install the latest version from the App Store or Google Play. Step sync and Health Connect fixes often require recent builds.

Steps not syncing #

1. Confirm Step source under Profile — Step sync setup
2. Open Home and pull to refresh (or leave the app in foreground briefly)
3. Check health permissions in phone Settings
4. Read Data synchronization troubleshooting

Workouts missing #

• Partner app connected? — Connecting sports apps
• Activity outside event dates or wrong sport type? — Why activities are missing
• Upload GPX/FIT manually on the website — Managing your activities

QR scan fails #

• Allow camera permission
• Increase screen brightness when scanning a monitor
• For website login QR, generate a fresh code — Installation and sign-in

Contact support #

• In-app: Profile → Support / Help (opens contact form or mail)
• Website: Contact support from the app
• Event-specific issues: Contact the organizer

Related #

• Mobile app and step challenges
• Supported apps