Refunds and transactions

Transactions lists card and online payments processed through your payment channels.

Path: Manager console → Finance → Transactions

Transaction list #

Each row shows order ID, amount, payment channel (Stripe, Montonio, bank link), and status.

Filter by date or channel for reconciliation against fee details.

Issue a refund #

On supported channels (Stripe, some bank links):

1. Open the transaction or use the refund action from the list
2. Enter refund amount (partial or full)
3. Confirm — funds return via the original payment method

Refunds update the linked cart and may affect participant registration status — review the order after refunding.

Bank transfer limitations #

Bank transfer / prepay invoice payments are not refunded through the payment gateway. Handle manually via bank transfer back to the participant and adjust invoice status.

Related #

• Managing orders and carts
• Integrations with payment systems