Mobile ticket scanning for organizers
Mobile ticket scanning for organizers
For ticket-based in-person races, volunteers can scan participant ticket codes at the registration desk using the DistantRace mobile app — without full manager console access.
Ticket Scan role #
Invite staff with Ticket scan permission from Club → Members — see Club settings and admins.
| Role | Can scan tickets | Can open manager console |
|---|---|---|
| Ticket scan | Yes | No (mobile app only) |
| Support team | Yes (if also invited) | Yes |
| Administrator | Yes | Yes |
Ticket scan users must log into the mobile app with the same DistantRace account that received the invite.
What gets scanned #
Each paid registration for a ticket-race competition generates an EventTicket with a unique code (also on PDF tickets and confirmation emails).
When a code scans successfully:
- Status changes to Used
- Timestamp is recorded
- Duplicate scans return Already used
Invalid or unknown codes show Not found.
At the venue #
- Open the DistantRace mobile app while logged in as a Ticket scan user
- Open the scanner (QR / barcode)
- Scan the participant's ticket code from email, PDF, or screen
- Confirm the app shows valid before handing over a bib or kit
For race-day QR registrations (after online payment closes), see Race-day registration and check-in — workflow may combine QR apply codes with on-site payment recording.
Track scans in the console #
Administrators view sold and scanned tickets under the competition Sold tickets list — Purchase summary.
Export ticket status to Excel for reconciliation after race day.