WhatsApp campaigns

Send WhatsApp messages to participants using Twilio as the messaging provider.

Path: Manager console → Marketing → WhatsApp

Prerequisites #

1. Connect Twilio with WhatsApp enabled
2. Complete Meta Business verification and WhatsApp sender setup (see Twilio guide)
3. Create and approve WhatsApp message templates in Twilio / Meta — WhatsApp requires pre-approved templates for outbound messages

Send messages #

1. Marketing → WhatsApp → Create campaign
2. Select an approved template and target event
3. Filter audience (registration status, distance, region on map-based campaigns)
4. Use Preview recipients on the create form — count and sample rows update as filters change
5. Fill template variables (participant name, event date, etc.)
6. Send or schedule

Campaign status #

On the campaign detail page you can:

• Disable — stop a scheduled or recurring campaign without deleting history
• Enable — re-activate a disabled campaign
• Delete — remove a campaign that has not yet sent messages (sent campaigns cannot be deleted)

Track delivery in Marketing → WhatsApp → Messages.

Template approval #

New WhatsApp templates must be submitted to Meta for approval before use. Allow 24–48 hours for review.

Related #

• Twilio — Meta Business and WhatsApp sender setup
• SMS campaigns