WhatsApp template management
WhatsApp template management
WhatsApp requires pre-approved message templates before you can send outbound messages. Manage templates in the manager console after connecting Twilio.
Path: Manager console → Marketing → WhatsApp → Templates
Create a template #
- Marketing → WhatsApp → Templates → Create
- Match Twilio Content Template structure (header, body, buttons, variables)
- Save in DistantRace — then submit the same design in Twilio Console for Meta approval
See Twilio setup → WhatsApp message design for Meta category tips (use Utility for result notifications when possible).
Template detail #
Track approval status synced from Twilio. Only approved templates appear in WhatsApp campaigns.
Test send #
On a template detail page, enter a phone number in international format (+371...) and Send test to preview how the message renders in WhatsApp before running a campaign.
Delete template #
Remove a template from DistantRace and Twilio when it is no longer needed. Deleting an in-use template blocks future campaigns that reference it.
Variables #
Templates use placeholders for participant name, event name, result link, etc. Fill variables when sending a campaign.