Managing orders and carts

Track every registration payment through Finance → Orders.

Path: Manager console → Finance → Orders (carts)

Order list #

Filter by status, event, payment method, or date. Each row shows buyer, total, payment channel, and registration status.

Order detail #

Open an order to:

• View line items (tickets, products, fees)
• See linked participants and invoice PDFs
• Mark bank-transfer orders as paid manually
• Link to reserved entry (if applicable)
• Generate invoice — create or refresh the PDF when payment is recorded but no invoice file exists yet
• Toggle email sending — unsubscribe the buyer from cart-related reminder emails (useful when they asked to stop payment reminders)
• Recalculate platform fees after corrections (superuser tools: remove or reset fee lines)

Bank transfer orders #

When a participant chooses prepay invoice:

1. They receive a PDF with your bank details and invoice number
2. Payment arrives in your bank account
3. Match via open banking or mark paid in the order detail view
4. Registration completes automatically when marked paid

Payment links #

Create one-off payment requests under Finance → Orders → Add — see Creating a payment link.

Refunds #

Supported payment channels allow partial or full refunds from Finance → Transactions.

Related #

• Invoicing
• Purchase summary
• Participant view: Downloading invoices and receipts