---
title: Managing orders and carts
description: View participant orders, mark bank payments received, and issue payment links
order: 38
---

# Managing orders and carts

Track every registration payment through **Finance → Orders**.

**Path:** Manager console → Finance → **Orders** (carts)

## Order list

Filter by status, event, payment method, or date. Each row shows buyer, total, payment channel, and registration status.

| Status | Action needed |
|--------|----------------|
| Waiting payment | Bank transfer not yet received |
| Payment received | Complete — participant on start list |
| Cancelled | Abandoned or voided cart |

## Order detail

Open an order to:

- View line items (tickets, products, fees)
- See linked participants and invoice PDFs
- Mark bank-transfer orders as paid manually
- Link to reserved entry (if applicable)
- **Generate invoice** — create or refresh the PDF when payment is recorded but no invoice file exists yet
- **Toggle email sending** — unsubscribe the buyer from cart-related reminder emails (useful when they asked to stop payment reminders)
- Recalculate platform fees after corrections (superuser tools: remove or reset fee lines)

## Bank transfer orders

When a participant chooses **prepay invoice**:

1. They receive a PDF with your bank details and invoice number
2. Payment arrives in your bank account
3. Match via [open banking](../finance-module/integration-with-banks.md) or mark paid in the order detail view
4. Registration completes automatically when marked paid

## Payment links

Create one-off payment requests under Finance → Orders → **Add** — see [Creating a payment link](../finance-module/creating-a-payment-link.md).

## Refunds

Supported payment channels allow partial or full refunds from Finance → **Transactions**.

## Related

- [Invoicing](../finance-module/invoicing.md)
- [Purchase summary](../finance-module/purchase-summary.md)
- Participant view: [Downloading invoices and receipts](../joining-events/downloading-invoices-and-receipts.md)