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The most common reasons for data synchronization issues
Is it that your sports app is connected, but data between your sports app and "DistantRace" is not being synchronized? Below are the most common data synchronization issues and their solutions to help you resolve technical difficulties. Connection of the spo...
Multiple user accounts in a sports apps
The essence of the problem. It may happen that multiple user accounts have been inadvertently created in one of the sports apps you wish to connect to your 'DistantRace' account, which can create certain ambiguities and lead to data synchronization problems. ...
Multiple DistantRace User Accounts
Users may unknowingly create multiple "DistantRace" user accounts. This can happen for several reasons, such as using different emails when logging into their "DistantRace" account, using a social media account to log in that has not previously been linked to ...
Connect to DistantRace with one of the sports apps
You can easily access your DistantRace account using sports app access data. This feature simplifies the login process and allows seamless switching between accounts. Here's how to do it: Log in with a sports app: When you're on the login page, press "other ...
Troubleshooting Specific Service Issues
Below, we have compiled all the services and possible ways to find the issue why activities or daily steps are not synchronizing. Click on the service to open instructions: Garmin Connect Polar Flow Suunto Fitbit Under Armour (MapMyRun / MapMyWalk / MapMy...
Why can't children under 13 years old register?
Although GDPR allows registration on various platforms from the age of 16, member states can set a lower age limit, but not lower than 13 years old. In Latvia, this age is stipulated by Article 33 of the "Personal Data of Individuals Law", which states that th...
How to withdraw from a challenge?
At the bottom of each challenge's homepage, there is a "Quit Challenge" button. Press it and confirm your choice to withdraw.
Introduction to DistantRace
About DistantRace DistantRace is a multifunctional platform that integrates with many and various sports applications, allowing the use of this data to create various sports challenges and competitions. DistantRace can be used by corporate teams and groups of ...
How to Access DistantRace Competition Management Views
DistantRace consists of 2 parts – what the participant sees and what the event organizer sees. To access the competition management views, you need to click on "Competition Management" in the menu, and you will arrive at the organizer's section.
How to Create a Club
To create competitions, the first task is to create your own club. A club does not always have to be perceived as a "club"; it can be the name of the organizer, the name of a company, or simply the first and last name of someone who wants to create events. For...
How to Change Club Information
When a club is created, we only ask for the bare minimum -- the club name, but then, upon opening the club settings, there is an option to change the club information. Club email -- this is the email that will be displayed to those who wish to participate in ...
How are costs formed?
If you want to organize challenges and competitions paid for by the organizer DistantRace offers 2 price categories and 2 different approaches. "Pro" - 1 euro per participant per month in one challenge "Pro+ Assisted" - 3 euros per participant per month in ...
How to Add Additional Administrators to a Club
A club has the option to add an unlimited number of management users. Go to the "Members" section and invite a person by entering their email address. It is possible to specify 4 different access levels: Administrator -- full rights Finance -- the ability to ...
From what age can participants join the competitions?
DistantRace can create 2 types of sports events: In-person competitions Virtual competitions and challenges To participate in in-person competitions, it is not mandatory for participants to have an account on distantrace.com, so in such competitions, if plan...
Introduction to Daily Steps
Daily steps are the simplest challenge that can be organized, and it is indeed straightforward - the user just needs to install the DistantRace app on their phone, and steps are automatically counted. The step count is not always precise, nor is it known where...
How to Create a Step Challenge?
To create a step challenge, click on "Create Virtual races" or "Create new Event", which will lead to a view where you can enter the basic details of the event. Event Name - The name of the event. Start of the event - Start of the sports challenge. You can...
How to send an invitation for others to join?
Demonstration of Creating Sports Events The video demonstrates how to create new sports challenges and invite friends or colleagues to join them. https://youtu.be/1fGOxaBgK6A Where to find the link to send to others? In the "Access" section, both a link and a...
How to create diplomas for all participants?
DistantRace provides the possibility to generate virtual diplomas for participants. We've recorded a simple video to show how diploma creation and generation takes place. https://youtu.be/qiGEazjpuuY
Listmonk
Listmonk is self-hosted newsletter and mailing list manager that organizers can use in-house to send out informational emails to participants. Listmonk can be self-installed on your own server, or it can be quickly and easily set up in the cloud. Here are some...
Connect with Strava
If you use the Strava app daily, you have the opportunity to connect this app to distantrace.com. The Strava app offers to synchronize sports activities (not daily steps). Create accounts on both distantrace.com and Strava (you might already have an accoun...