---
title: Help and troubleshooting
description: Fix sync issues, contact support, and keep the DistantRace app up to date
order: 8
---

# Help and troubleshooting

## Update the app

Install the latest version from the [App Store](https://apps.apple.com/lv/app/distant-race-app/id6447062298) or [Google Play](https://play.google.com/store/apps/details?id=com.distantrace.app). Step sync and Health Connect fixes often require recent builds.

## Steps not syncing

1. Confirm **Step source** under Profile — [Step sync setup](step-sync-setup.md)
2. Open **Home** and pull to refresh (or leave the app in foreground briefly)
3. Check health permissions in phone Settings
4. Read [Data synchronization troubleshooting](../connections-with-apps/data-synchronization-problems/the-most-common-reasons-for-data-synchronization-issues.md)

## Workouts missing

- Partner app connected? — [Connecting sports apps](connecting-sports-apps.md)
- Activity outside event dates or wrong sport type? — [Why activities are missing](../joining-events/why-activities-are-missing.md)
- Upload GPX/FIT manually on the website — [Managing your activities](../joining-events/managing-your-activities.md)

## QR scan fails

- Allow **camera** permission
- Increase screen brightness when scanning a monitor
- For website login QR, generate a fresh code — [Installation and sign-in](installation-and-sign-in.md#qr-login-to-the-website)

## Contact support

- In-app: Profile → **Support** / **Help** (opens contact form or mail)
- Website: [Contact support from the app](../joining-events/contact-support-from-the-app.md)
- Event-specific issues: [Contact the organizer](../joining-events/contact-the-organizer.md)

## Related

- [Mobile app and step challenges](../joining-events/mobile-app-and-step-challenges.md)
- [Supported apps](../connections-with-apps/supported-apps.md)